Report a Field Issue
Use this service to tell us about an open or unsafe excavation, a sunken or broken road, exposed pipes or equipment, or another problem at a work site. You will get a reference number and can check on your report at any time.
If you have called us about an emergency, you can still report it here afterwards.
What you will need
- The address or a description of where the problem is, and the nearest cross street
- A phone number we can reach you on
- Photos of the problem, if you have any (you can take them as you go)
It takes about 3 minutes. We only ask for what our crews need to find and fix the problem.
Your name and phone number let our crews reach you if they need directions or access.
Is water gushing, is sewage overflowing, or could someone get hurt right now? Call (504) 52-WATER, 24 hours a day, 7 days a week.
Other ways to report
Prefer to fill in everything on one page? Use the single-page form.
Call (504) 529-2837 (52-WATER) at any time. For drainage or street flooding, contact 311.
How we use your information
We use your contact details only to reach you about this report. If you give an email address, we will send you updates and a link to track your report. Your contact details are never shown publicly.